Category: Services

IT Support Providers – Find the Right One by Avoiding These 8 Mistakes

Your business can benefit a lot from working with an IT support provider. Firewell Technology Solutions urges you to avoid several key mistakes when choosing your team.

Time spent on trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction and reduced revenue.

This is where IT providers come into play.

They enable you to outsource hardware and computing-related services, such as managed IT security and cloud computing. IT providers can also provide a robust IT infrastructure so that you can direct your attention to revenue-generating activities.

While there are numerous IT providers to choose from, not all of them may accommodate your business’s specific needs. And integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime.

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to avoid these eight common mistakes when looking for the right IT provider.

The Eight Mistakes

Mistake #1 – Insisting on the Newest Technology

Many advertisers want to trick you into believing that the latest technology will resolve all your issues. While the newest virtualization or cloud offerings can boost operations in many enterprises, they might not suit your business.

Hence, don’t let the hype surrounding new products dazzle you.

Carefully consider the results your IT provider will help you achieve and determine if the investment enables you to fulfill them. Your provider shouldn’t confuse you with state-of-the-art features – they should guide you and allow for seamless integration.

Mistake #2 – Failure to Consider the IT Support Response Times

Determining the response times of your prospective IT providers is essential. You need to ask them how long they usually take to reply to queries and resolve problems. Be sure to gauge their onsite support efficiency, too.

Not inquiring about their availability is another grave error. Your IT team should provide round-the-clock services, including specialists that will monitor your system.

Constant monitoring and availability can help ensure you can detect IT issues early. With this, the provider can immediately administer patches and updates to safeguard against disasters.

Furthermore, your IT provider should offer simple access to their desk support. You should be able to contact them via email, phone, and chat for instant guidance.

Mistake #3 – Neglecting the Security Aspect

Disregarding the security features of your IT provider might be the most severe mistake. Teams with improper defense mechanisms can’t shield your system from cyber attackers, increasing the risk of losing data and access to resources.

To avoid this, look for IT providers that can protect you from malware and other threats. They also need to prioritize protecting your business’s confidential data, like trade secrets and customer information.

When it comes to specific security measures, your IT provider should have features that prevent data intrusions instantly upon detection. The list includes phishing attacks simulations, web content filtering, DNS security, endpoint protection, mobile device management, and dark web protection.

In addition, responsible teams should eliminate point-of-sale and network intrusions before they compromise your system. Making sure they abide by security compliance and government regulations is also paramount.

Mistake #4 – Forgetting the Budget

Many IT companies operate under pay-as-you-go pricing schemes. Although this helps you minimize upfront investment, adopting a large number of technologies simultaneously without considering the recurring costs can cripple your finances.

Thus, think twice before signing on the dotted line.

Research your providers thoroughly and draft your budget with professional assistance. These steps can prevent considerable frustration down the line.

Mistake #5 – Not Determining Scalability

One of the biggest impediments to growing your company is choosing an IT provider with poor scalability.

By contrast, scalable IT teams allow your business to evolve and grow. They can continually extend their services to accommodate your company’s goals, even if these goals change.

Mistake #6 – Opting for a Non-responsive IT Support Service Level Agreement

Service level agreements (SLAs) hold IT providers accountable for their services. It establishes standards for responsibilities, quality, scope, and delivery time in writing. Without it, you’ll have no way of ensuring transparent collaboration.

When selecting your IT provider, find one with a responsive agreement. It can help guarantee the SLA scales with their services while rendering continual improvement.

Mistake #7 – Lack of Team Training and Feedback

The story doesn’t end once you’ve found and partnered with a trustworthy IT provider. New technologies won’t magically increase your bottom line and decrease outputs.

To accomplish your goal, your employees will still need to understand how to use your new tech solutions. But bear in mind that not every team member may be able to grasp new tools easily. Some may even prefer the existing platforms.

Fortunately, you can hire IT experts to train them. These professionals should simplify any complex steps and advise your staff on making the most of your new investment.

Also, some enterprises set up regular training but fail to monitor their team’s performance. This is a huge mistake, as it keeps you from assessing your employee’s response to new technologies.

So, conduct questionnaires and other forms of feedback collection to determine and address any weaknesses.

Mistake #8 – Ignoring Experiences with Previous Clients

Choosing an IT provider is similar to buying standard products and services. Failure to check user reviews can lead to disappointment.

To get a clear picture of your IT team’s capabilities, analyze their current and previous clients from similar industries. Look for reviews, testimonials, and ask the provider for a list of projects and references.

After doing your due diligence, you should be able to tell whether an IT provider is an ideal match for your company.

Find the Right Fit with an IT Support Provider

Nobody wants to end up with a poor IT provider that can’t deliver great results, leaves your company open to cyberattacks, and causes other vulnerabilities. Your investment goes down the drain, and your operations suffer.

Luckily, we can show you a way out.

Let’s arrange a quick, 10-15-minute obligation-free chat. We can discuss more ways on how to find the right IT provider for you and ensure you get your money’s worth.

Article, adapted, used with permission from The Technology Press.


Small Business Websites: Five Reasons to Have One

Small Businesses

Are small business websites still relevant in 2021?

The COVID-19 pandemic has brought about a variety of changes in our personal and professional lives. Many of us have stopped commuting to work; instead, we work from home by remote access and telecommunications technologies—which brings about certain cybersecurity concerns as I (June 2021) recently wrote about. Some of us—a lot of us, in fact—steered into the curve as a strategy or even out of necessity and opted to start our own businesses from home. Writing for The Wall Street Journal, Gwynn Guilford and Charity Scott (2020) report that there were 3.2 million applications for employer identification numbers by September 2020, which is 500,000 more than the United States Census Bureau reported during the same time in the previous year, yet some folks are undecided as to whether small business websites are still relevant in 2021.

Many of these new startups are leveraging social media platforms as the digital hub for their businesses. They’re utilizing Facebook Pages, Instagram, Twitter, etc., as the primary (or even sole) means of communicating, marketing, and conducting their business.

Growing with a Fully-Fledged .com Website

The Next Logical Step

Although social media pages have a variety of benefits, small businesses are mistaken to not include a branded website in their plan for online presence.

Now don’t get me wrong—there are a variety of benefits with a service like Facebook Pages. Small business owners have access to millions of users and potential clients on Facebook, and Facebook makes it easy and cheap for you to spread the word. Facebook Pages have their limitations, however. Here are a few things I believe small businesses gain by hiring a small firm or freelancer to help establish a website where Facebook Pages, Instagram, Twitter, etc., all work together to create a unique online experience for your audience.

I understand Ethos in terms of character, credibility, and trustworthiness. Imagine looking for a service on Google. Say you find three search results that, by way of titles and short descriptions, look promising. Two of the results point to websites. One points to a Facebook page. Where are you going to look first? Which results seem more credible and trustworthy to you?

With social media platforms, you have no input on the overall design or feel of the end-user experience; but your website is your website—it’s the best place to establish your brand online.

Hiring a local firm or freelancer gives you access to real people who have made a commitment to helping your business grow.

Advertisers (and your competitors) are hungry to engage the same social media users you’re targeting (1.4 billion per month on Facebook alone). This is a staggering volume of white noise coming at multi-tasking users whereas, on your website, potential customers can focus solely on what you have to offer.

Facebook Pages updates layouts and designs on their schedule and on their terms. A local firm or freelancer will work with you to keep important web technologies updated without disrupting the look and feel of your website.

Contact Us Today

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Cybercrime and Small Businesses 2021

Small business owners are mistaken in the assumption that they are too small to be noticed by cybercriminals.

IT Security Services by Firewell Technology Solutions

Why Choose Firewell Technology Solutions as your IT Solutions Provider?

Firewell Technology Solutions is an IT service provider who considers security a top priority. Given that cybercrime is now a trillion-dollar economy, network security, data security, and user security is one of our top concern. As your IT service provider, Firewell Technology Solutions will assess your current security situation, and using the latest security technology, we will fix any issues that could put your business at risk for a cyberattack or threat. At the same time, we will recommend the right security services your business needs to continually stay secure and protected. Running your business should be your number one priority. Let us focus on your security.

Firewell Technology Solutions can Secure Your Business

With the right combination of security services, Firewell Technology Solutions can protect your devices, data, and employees today and in the future. Our managed service plans include a variety of security services that allow us to keep your business running securely.

5 Steps to Security

We take inventory of your business’ current security levels:

  • Processes
  • Behaviors
  • Vulnerabilities
  • Antivirus Security
  • User Security
  • Patch Security
  • Network Access Security

We fix current holes or potential risks in your network with a three-pronged approach that protects you before, during, and after an attack:

  • Before — patch management (software & OS updates) and content filtering
  • During — Managed antivirus, email encryption, VPN
  • After — Image restore, data backup, user access controls

Firewell Technology Solutions constantly monitors your network for unusual activity or behavior.

Firewell Technology Solutions will create a plan to recover company data in the case of an unexpected event.

Product Information

Firewell Technology Solutions manages our clients’ networks with Avast Business’ most current and cutting-edge technology, allowing us to monitor your network, identify and stop threats, and continue to deliver and manage the security services you need to keep your business on the ground and running. Ultimately, your network will be protected by the world’s largest threat detection network that protects over 400,000 million users today.

Avast Business CloudCare’s powerful combination of endpoint, application, network, and data security services allows Firewell Technology Solutions to provide you with an unparalleled level of protection via pay-as-you-go service; furthermore, we can customize security services on each device on your network so you only pay for what each device truly needs.

Get Protected! Contact Us!