Advanced AI is the latest trend in cloud computing. Tools like ChatGPT and Bard have made a big impact, enabling app developers to introduce features that make your work easier. From writing emails to creating follow-up checklists based on contact data, these AI-based applications are transforming the office workflow.

Microsoft is a leading player in the office application field, constantly introducing transformative technology. With its new tool, Microsoft 365 Copilot, the company is about to revolutionize Microsoft 365.

Microsoft 365 Copilot is an intelligent, personalized assistant designed to help users maximize their Microsoft 365 apps. In this article, we’ll explore the key ways Copilot will improve M365 apps and your business workflows.

What is Microsoft 365 Copilot?

Microsoft 365 Copilot is an AI-powered assistant that helps users with their day-to-day tasks in M365 apps. It’s like having a personal assistant within your Office apps. Users can ask questions, get task assistance, and receive personalized recommendations based on their usage patterns.

Microsoft 365 Copilot works across all M365 apps, including Word, Excel, PowerPoint, Outlook, Teams, and more. Whether you’re working on documents, scheduling meetings, or collaborating with a team, Copilot is there to assist you.

How Does Microsoft 365 Copilot Work?

Microsoft 365 Copilot utilizes AI and machine learning to understand users’ needs and provide personalized help. It learns from users’ interactions with M365 apps, their usage patterns, and preferences to offer relevant recommendations and assistance.

For example, if you frequently use certain features in Excel, Copilot will learn this and suggest them when it detects a similar task. In PowerPoint, Copilot can offer design suggestions based on your company’s brand guidelines.

Copilot can also help with common tasks like scheduling meetings and managing emails. Just ask Copilot to schedule a meeting or find an email from a specific person, and it will take care of the rest.

Why is Microsoft Copilot Important?

Copilot is important because it enhances productivity and efficiency. By providing personalized support, it saves users time and reduces frustration. Instead of searching for solutions or struggling with tasks, users can rely on Copilot for help.

Copilot also helps users discover new ways to work efficiently by maximizing the features and capabilities of M365 apps. It goes beyond traditional business app functionalities, generating meeting updates, creating meeting agendas, crafting presentations, and more.

Benefits of Using Microsoft 365 Copilot

 

Personalized Help

Microsoft 365 Copilot provides personalized help based on users’ usage patterns and preferences, ensuring they receive the assistance they need without extensive searching.

Time-Saving

Copilot saves time on common tasks like scheduling meetings and formatting documents. It can summarize meeting notes and gather information, eliminating manual search efforts.

Knowledge workers spend an average of 2.5 hours per day searching for information.

Reduced Frustration

Copilot offers solutions and assistance when users face challenges or get stuck on tasks. It can handle Excel charts or tables, simplifying complex processes.

Improved Productivity

Microsoft Copilot expands the capabilities of business apps. It can create presentations, find suitable stock photos, and perform various tasks, ultimately boosting office productivity.

With Copilot, the sky is the limit when it comes to office productivity.

When Will Microsoft 365 Copilot Be Available?

As of now, Microsoft hasn’t announced the release date. Copilot is currently being tested with a limited number of users, and it is expected to be available soon.

Improve Your Microsoft 365 Value & Security

Are you a Fresno or Visalia area business needing help with Microsoft 365? Contact Firewell Technology Solutions’ cloud app experts today.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.

It’s hard to turn around online these days without running into ChatGPT. Both Bing and Google are levering this advanced artificial intelligence language model. And you can expect it to show up in more business and personal tools that you use every day.

ChatGPT has revolutionized the way businesses interact with their customers. It has also affected how they get things done. Teams are using it for everything from emails to generating ideas for product names. We here at Firewell Technology Solutions are already using ChatGPT to help write Powershell scripts and automate other workflows! But we’re also aware that the tool’s personalized and informative responses in real-time definitely draw you in. Integrating ChatGPT into your business operations requires careful consideration. You want to ensure that things don’t get out of hand with employees using the tool irresponsibly.

In this article, we explore the best practices for using ChatGPT at your business.

Best Practices for Responsible Use of ChatGPT & Other AI

 

Understand ChatGPT’s Weaknesses

This is still very new technology, and it makes mistakes. When you first use ChatGPT, you’ll see a warning about this. You shouldn’t use the responses it provides you without human review and editing.

Yes, it can write you an employee device use policy if you ask. But, there may be things in that auto-generated policy that aren’t quite correct. Use it as a prompt, but not as a replacement for human-generated content.

Another weakness is potential bias. As the engine trains on vast amounts of content, it can pick up some bad habits. Thus, you could get biased or shocking responses from ChatGPT. Understand that in human terms, the tool is still a toddler that needs supervision.

Define ChatGPT’s Role

Before integrating ChatGPT into your business, it’s essential to define its role. The role can range from answering customers to generating ideas for new products.

Defining ChatGPT’s role helps you leverage its power. But also ensures you put in guard rails. The technology still is very new, so you don’t want your employees using it for everything.

Determine exactly which tasks the company approves for ChatGPT use and which it does not. This empowers your team to use it where you deem best and avoids improper use.

Consider Customer Privacy

Privacy is a crucial aspect of any business, and the use of AI technologies should not be an exception. As you integrate the tool into your work, it’s important to consider customer privacy. In fact, in March, Italy banned ChatGPT due to data privacy concerns.

Be aware of any exposure of employee or customer data to ChatGPT. Limit the potential for data leakage.

For example, you can configure ChatGPT to stop collecting customer data. Such as, after data collection reaches a particular threshold.

Ensure Human Oversight

ChatGPT is a powerful tool, but it’s not a substitute for human interaction. It’s crucial to have human oversight to ensure the output it gives is relevant and accurate. Human oversight can help stop inappropriate responses that may negatively impact your business.

Integrate ChatGPT Into Your Existing Customer Service

Integrating ChatGPT into your customer service channels can benefit customers. It can improve customer experience while also reducing workload. You can integrate it into your website, social media, and other support channels. It can provide real-time responses to customer queries. But, again, human beings need to watch ChatGPT and its responses.

Leveraging it intelligently reduces the waiting time for customers. It can also improve their experience with your business.

Measure Performance and Optimize

Measuring ChatGPT’s performance is crucial to ensure that it’s providing value. Measure its performance by analyzing customer satisfaction, response time, and responses handled.

You can also look at productivity statistics. Is using ChatGPT to write the framework for customer emails saving time? Or does it take just as much time for your team to edit responses?

Based on the analysis, you can optimize ChatGPT to improve its performance. This helps it to be a better support for your business.

Be Transparent About Using It

Be transparent if you’re using ChatGPT for email responses or other things. Your customers will appreciate your honesty. For example, you could simply state in your policies the following.

“We leverage AI for certain content, and always edit and fact-check its outputs.”

The use of AI-generated content is a murky area right now. Responsible companies tell their customers exactly where and how they are using it.

Get Help Navigating the Changing World of Business Technology

ChatGPT is an excellent tool for businesses looking to leverage its AI power. But this tool is still in its infancy. Integrating ChatGPT into your business requires careful consideration. You need to ensure that it’s effective and secure.

Are you a Fresno or Visalia area business interested in ChatGPT? Give Firewell Technology Solutions a call today to schedule a chat about AI and how you can mindfully leverage it.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.