As technology continues to advance, so does the landscape of design tools. Microsoft has been a company at the forefront of business apps. Microsoft 365 began with about seven apps. It now offers new users access to over 20. One of the newest ones added is Microsoft Designer. This quick-and-easy design tool has caught the attention of designers and professionals alike. You can use it whether you’re a graphic pro, marketer, or small business owner. Or someone that simply wants to make a funny meme.

Microsoft Designer offers a range of features to streamline your design process. If you haven’t used it yet, you may want to check it out. With AI features and an easy interface, it can elevate your design game. Not to mention saving time and money creating business graphics.

Let’s explore the key features.

Intuitive and User-Friendly Interface

Microsoft Designer boasts an intuitive and user-friendly interface. This makes it accessible to both beginners and experienced designers. The tool provides a clean and organized workspace. It allows you to focus on your design without distractions.

Its user-friendly features include things like:

• Drag-and-drop functionality
• Contextual menus
• Easy navigation
• Text prompts to start your design

The first prompt it asks is “Describe the design you’d like to create.” This makes it simple for someone with no design experience to use it. Based on your prompt, the system can leverage AI to generate graphics. You can also upload your own.

Comprehensive Design Templates and Assets

Microsoft Designer has several stand-out features. One of them is its extensive collection of templates and assets. It has a wide range of professionally crafted templates. These enable you to kickstart your design projects quickly.

Whether you need a business card, flyer, or social media post, this app has you covered. Additionally, the tool offers a vast library of assets. These include:

• High-quality images
• Icons
• Fonts
• Color palettes

You can use these to create visually stunning designs. Ones that align with your brand identity. The abundance of design assets gives you creative freedom and flexibility. You can have fun bringing your vision to life.

Smart Layout Suggestions and Design Recommendations

Microsoft Designer goes beyond being a mere design tool. It’s a knowledgeable design assistant. The tool employs artificial intelligence. It can analyze your design and provide smart layout suggestions and recommendations. So even if making images isn’t “your thing,” you can make something decent.

The AI help is useful for those who may be new to design or seeking inspiration. Your “design assistant” can offer optimal font pairings, appropriate image placements, and more.

Microsoft Designer helps you make informed design choices. This elevates the visual impact of your creations. It also keeps you from spending hours on one design.

Seamless Collaboration and Integration

Collaboration is essential in today’s digital workspace. Microsoft Designer understands this need. The tool offers seamless collaboration capabilities. It allows several users to work on the same design project simultaneously.

You can easily share your designs with team members or clients. As well as get real-time feedback and edits. Furthermore, Microsoft Designer integrates seamlessly with other Microsoft Office applications. Such as PowerPoint and Word. This creates a cohesive workflow across different design and documentation tasks. The ability to collaborate ensures efficient teamwork. The integration with other tools enhances productivity.

Accessibility and Cross-Platform Support

Microsoft Designer recognizes the importance of accessibility and cross-platform compatibility. The tool is available both as a web application and as a desktop application. You can use it on Windows and Mac.

Use it working on your desktop computer or from a mobile device. The tool also adheres to accessibility standards. This means it’s inclusive and usable for individuals with diverse needs.

What Does It Autogenerate?

Just for fun, let’s see what we get with the AI-generated option. We’ll describe our design as, “a sales ad for orange juice with palm trees.”

In just a few seconds, this is what Microsoft Designer generated as options.

While some images might not be relevant, it gives many options that are. If you’re not getting what you want the first time, rephrase your prompt.

If you’re seeking a user-friendly design tool, Microsoft Designer is worth exploring. Whether you’re a seasoned designer or a beginner, it can save you time and money.

Learn More About Our Microsoft 365 Support

Microsoft 365 is a vast universe of apps. Ones that can lower costs and boost your productivity. From the Office suite to Intune for endpoint management, it’s a valuable asset.

Are you a Fresno or Visalia area business needing help with Microsoft 365? Looking for setup and security support? Firewell Technology Solutions can help. Give us a call today to schedule a chat about our Microsoft support services.

 

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This Article, adapted, has been Republished with Permission from The Technology Press.

Cybersecurity has become paramount for businesses and individuals alike. Cyber threats abound, and data breaches and malware attacks are costly. Attacks come from all sectors, including the cloud tools you use every day. We here at Firewell Technology Solutions believe that Fresno and Visalia area businesses should consider Identity and Access Management as a high priority.

The average employee uses 36 cloud-based services daily. Managing access to sensitive data and resources has become crucial. It’s a vital piece to maintaining robust security. One breached account in a business app can lead to significant consequences.

Login credentials are lucrative for hackers. Various online accounts can be a goldmine on the dark web. For example, an email administrator login can fetch between $500 to $140,000.

You need to ensure you’re addressing access management in your cybersecurity strategy. Otherwise, you could suffer serious financial consequences. Not to mention the loss of reputation that comes with a data breach.

We’ll look at six reasons access management has become essential to good data security. It plays a pivotal role in safeguarding valuable assets and ensuring data integrity.

Why Identity & Access Management (IAM) Should Be a High Priority

 

Mitigating Insider Threats

Insider threats can result from malicious actions or unintentional errors. They can come from employees within an organization or their breached accounts. IAM solutions enable businesses to install granular access controls and permissions. This ensures that employees have access only to the data necessary for their roles.

By minimizing excessive privileges organizations can reduce insider threats. Access management also provides visibility into user activities. It enables businesses to detect and respond to suspicious behavior in real-time.

Strengthening Data Protection

Data breaches can have severe consequences for businesses. They can lead to things like:

• Reputational damage
• Financial losses
• Regulatory penalties
• Permanent closure for those that can’t recover

Effective access management helps strengthen data protection. It does this by limiting access to sensitive information. As well as enforcing strong authentication measures.

Multi-factor authentication, encryption, and user authentication limit who can access what in a system. Access management solutions also enable organizations to track and control data transfers. This helps ensure that data remains secure throughout its lifecycle.

By implementing robust access controls, businesses can mitigate the risks. They reduce the chance of unauthorized data access. As well as protect their most valuable assets.

Enhancing Regulatory Compliance

Compliance with data privacy laws is a top priority for many organizations. IAM solutions play a vital role in ensuring regulatory compliance. They provide necessary controls and audit trails.

IAM tools also help companies adopt best practices, such as:

• Role-based access control (RBAC)
• Least privilege principles
• Contextual multi-factor authentication

Using access management, businesses can show compliance with regulatory requirements. IAM solutions also help with regular access reviews. They enable organizations to maintain an accurate record of user access and permissions. This is essential for regulatory audits and assessments.

Streamlining User Provisioning and Deprovisioning

Managing user accounts and access privileges manually can be a time-consuming process. It’s also prone to human error. Just one miskeyed entry can increase the risk of an account breach.

Access management solutions automate user provisioning and de-provisioning. This ensures that employees have appropriate access rights throughout their employment lifecycle.

When an employee joins an organization, access management simplifies the onboarding process. It quickly provisions the necessary user accounts and permissions based on their role.

When an employee leaves the organization, IAM tools ensure prompt de-provisioning of accounts. As well as the revoking of access rights. This reduces the risks of dormant or unauthorized accounts.

Remember the big data breach at Colonial Pipeline a few years back? The breach originated from an old unused business VPN account. One that had never been de-provisioned properly.

Streamlining user provisioning and de-provisioning enhances security and improves operational efficiency.

Enabling Secure Remote Access

Two things have largely changed the look of the traditional “office” in the last decade. These are the rise of remote work and the increasing reliance on cloud services. This change makes secure remote access vital for organizations.

IAM solutions provide secure authentication and authorization mechanisms for remote users. This enables them to access corporate resources and data securely. IAM is there whether employees are working from home, traveling, or accessing data via mobile. Access management ensures that they can do so without compromising security.

It includes features like:

• Virtual private networks (VPNs)
• Single sign-on (SSO)
• Multi-factor authentication (MFA)

These help secure remote access. While also maintaining the integrity and confidentiality of corporate data.

Improving Productivity

Using an identity and access management system can boost productivity. Imagine how much time your HR or IT team spends provisioning user accounts. It can take a significant amount of time to add all those login credentials. Not to mention deciding on user access permissions in each tool.

IAM systems automate this entire process. Using role-based access protocols, they can immediately assign the right level of access. If an employee leaves, the system can also immediately revoke access. This saves your administrative team considerable time and effort.

Get Help Putting a Strong IAM Solution in Place

Access management has evolved into a critical component of cybersecurity. It helps mitigate insider threats, strengthen data protection, enhance regulatory compliance, and more. Are you a Fresno or Visalia area business needing to tighten up your cybersecurity posture? Firewell Technology Solutions can help you put in place an IAM system that works for you.

Give us a call today to schedule a chat about beefing up your access security.

 

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This Article, adapted, has been Republished with Permission from The Technology Press.

Advanced AI is the latest trend in cloud computing. Tools like ChatGPT and Bard have made a big impact, enabling app developers to introduce features that make your work easier. From writing emails to creating follow-up checklists based on contact data, these AI-based applications are transforming the office workflow.

Microsoft is a leading player in the office application field, constantly introducing transformative technology. With its new tool, Microsoft 365 Copilot, the company is about to revolutionize Microsoft 365.

Microsoft 365 Copilot is an intelligent, personalized assistant designed to help users maximize their Microsoft 365 apps. In this article, we’ll explore the key ways Copilot will improve M365 apps and your business workflows.

What is Microsoft 365 Copilot?

Microsoft 365 Copilot is an AI-powered assistant that helps users with their day-to-day tasks in M365 apps. It’s like having a personal assistant within your Office apps. Users can ask questions, get task assistance, and receive personalized recommendations based on their usage patterns.

Microsoft 365 Copilot works across all M365 apps, including Word, Excel, PowerPoint, Outlook, Teams, and more. Whether you’re working on documents, scheduling meetings, or collaborating with a team, Copilot is there to assist you.

How Does Microsoft 365 Copilot Work?

Microsoft 365 Copilot utilizes AI and machine learning to understand users’ needs and provide personalized help. It learns from users’ interactions with M365 apps, their usage patterns, and preferences to offer relevant recommendations and assistance.

For example, if you frequently use certain features in Excel, Copilot will learn this and suggest them when it detects a similar task. In PowerPoint, Copilot can offer design suggestions based on your company’s brand guidelines.

Copilot can also help with common tasks like scheduling meetings and managing emails. Just ask Copilot to schedule a meeting or find an email from a specific person, and it will take care of the rest.

Why is Microsoft Copilot Important?

Copilot is important because it enhances productivity and efficiency. By providing personalized support, it saves users time and reduces frustration. Instead of searching for solutions or struggling with tasks, users can rely on Copilot for help.

Copilot also helps users discover new ways to work efficiently by maximizing the features and capabilities of M365 apps. It goes beyond traditional business app functionalities, generating meeting updates, creating meeting agendas, crafting presentations, and more.

Benefits of Using Microsoft 365 Copilot

 

Personalized Help

Microsoft 365 Copilot provides personalized help based on users’ usage patterns and preferences, ensuring they receive the assistance they need without extensive searching.

Time-Saving

Copilot saves time on common tasks like scheduling meetings and formatting documents. It can summarize meeting notes and gather information, eliminating manual search efforts.

Knowledge workers spend an average of 2.5 hours per day searching for information.

Reduced Frustration

Copilot offers solutions and assistance when users face challenges or get stuck on tasks. It can handle Excel charts or tables, simplifying complex processes.

Improved Productivity

Microsoft Copilot expands the capabilities of business apps. It can create presentations, find suitable stock photos, and perform various tasks, ultimately boosting office productivity.

With Copilot, the sky is the limit when it comes to office productivity.

When Will Microsoft 365 Copilot Be Available?

As of now, Microsoft hasn’t announced the release date. Copilot is currently being tested with a limited number of users, and it is expected to be available soon.

Improve Your Microsoft 365 Value & Security

Are you a Fresno or Visalia area business needing help with Microsoft 365? Contact Firewell Technology Solutions’ cloud app experts today.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.

Is “app fatigue” a thing? The number of apps and web tools that employees use on a regular basis continues to increase. Most departments have about 40-60 different digital tools that they use. 71% of employees feel they use so many apps that it makes work more complex.

Many of the apps that we use every day have various alerts. We get a “ping” when someone mentions our name on a Teams channel. We get a notification popup that an update is available. We get an alert of errors or security issues.

So we here at Firewell Technology Solutions believe that app fatigue is a very real thing, and it’s actually becoming a cybersecurity problem. The more people get overwhelmed by notifications, the more likely they are to ignore them.

Just think about the various digital alerts that you get. They come in:

• Software apps on your computer
• Web-based SaaS tools
• Websites where you’ve allowed alerts
• Mobile apps and tools
• Email banners
• Text messages
• Team communication tools

Some employees are getting the same notification on two different devices. This just adds to the problem. This leads to many issues that impact productivity and cybersecurity.

Besides alert bombardment, every time the boss introduces a new app, that means a new password. Employees are already juggling about 191 passwords. They use at least 154 of them sometime during the month.

How Does App Fatigue Put Companies at Risk?

 

Employees Begin Ignoring Updates

When digital alerts interrupt your work, you can feel like you’re always behind. This leads to ignoring small tasks seen as not time-sensitive. Tasks like clicking to install an app update.

Employees overwhelmed with too many app alerts, tend to ignore them. When updates come up, they may quickly click them away. They feel they can’t spare the time right now and aren’t sure how long it will take.
Ignoring app updates on a device is dangerous. Many of those updates include important security patches for found vulnerabilities. When they’re not installed, the device and its network are at a higher risk. It becomes easier to suffer a successful cyberattack.

Employees Reuse Passwords (and They’re Often Weak)

Another security casualty of app fatigue is password security. The more SaaS accounts someone must create, the more likely they are to reuse passwords. It’s estimated that passwords are typically reused 64% of the time.

Credential breach is a key driver of cloud data breaches. Hackers can easily crack weak passwords. The same password used several times leaves many accounts at risk.

Employees May Turn Off Alerts

Some alerts are okay to turn off. For example, do you really need to know every time someone responds to a group thread? Or just when they @name you? But, turning off important security alerts is not good.

There comes a breaking point when one more push notification can push someone over the edge. They may turn off all the alerts they can across all apps. The problem with this is that in the mix of alerts are important ones. Such as an anti-malware app warning about a newly found virus.

What’s the Answer to App Fatigue?

It’s not realistic to just go backward in time before all these apps were around. But you can put a strategy in place that puts people in charge of their tech, and not the other way around.

Streamline Your Business Applications

From both a productivity and security standpoint, fewer apps are better. The fewer apps you have, the less risk. Also, the fewer passwords to remember and notifications to address.

Look at the tools that you use to see where redundancies may be. Many companies are using two or more apps that can do the same function.

Consider using an umbrella platform like Microsoft 365 or Google Workspace. These platforms include several work tools, but users only need a single login to access them.

Have Your IT Team Set up Notifications

It’s difficult for users to know what types of notifications are the most important. Set up their app notifications for them. This ensures they aren’t bombarded yet are still getting the important ones.

Automate Application Updates

A cybersecurity best practice is to automate device and software updates. This takes the process out of employees’ hands. It enhances productivity by removing unnecessary updates from their view.

Automating device updates through a managed services solution improves security. It also mitigates the chance there will be a vulnerable app putting your network at risk.

Open a Two-Way Communication About Alerts

Employees may never turn off an alert because they’re afraid they might get in trouble. Managers may not even realize constant app alert interruptions are hurting productivity.

Communicate with employees and let them know they can communicate with you. Discuss how to use alerts effectively. As well as the best ways to manage alerts for a better and more productive workday.

Need Help Taming Your Cloud App Environment?

Today, it’s easy for cloud tools to get out of hand. Firewell Technology Solutions can help central valley businesses optimize their cloud app environment. Give us a call today.

 

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This Article, adapted, has been Republished with Permission from The Technology Press.

Companies both large and small share this one cybersecurity problem. They have computers that are still running older operating systems. Staff might use these devices only occasionally. Or the company may be running customized software that won’t run on newer OS versions.

The problem is that when the OS becomes outdated, the system is open to cyberattacks. When Microsoft or another developer retires an OS, it means that it is no longer supported. No more feature updates and no more security patches for newly found vulnerabilities.

The latest operating system to lose all support is Windows 8.1. Microsoft released the OS in 2013, and it was officially retired on January 10, 2023. Microsoft issued the following warning for companies:

“Continuing to use Windows 8.1 after January 10, 2023 may increase an organization’s exposure to security risks or impact its ability to meet compliance obligations.”

Here are a few facts we here at Firewell Technology Solutions believes you should know about what this retirement of Windows 8.1 means.

The OS Will Still Technically Work

When an operating system reaches its end of life, it doesn’t just stop working. Thus, many companies go on using it without realizing the security risk. Technically, the OS will work as it did the day before retirement. But it’s a lot less safe due to the loss of support.

Your System Will No Longer Receive Security Patches

Software and OS vulnerabilities are sought out and exploited all the time. This is what hackers do for a living. The vulnerability cycle usually begins with hackers finding a software “loophole.” They then write code to exploit it that allows them some type of system access.

The software developer learns of this, usually once hackers start breaching systems. They write code to fix that vulnerability. Developers then send the fix to users via an update that they install. This protects the device from one or more hacker exploits.

When an OS reaches its end of life, these fixes are no longer made. The developer has moved on to focus on its newer products. So, the vulnerability remains. It leaves a device vulnerable to hacks for days, months, or years afterward.

Approximately 61% of security vulnerabilities in corporate networks are over five years old.

Options for Upgrading

If you have a computer that is still running Windows 8.1, you have two options for upgrading. You can opt for Windows 10 or Windows 11. If the computer is running such an old OS, there is a chance your system may not meet the requirements for one or both. In this case, you may need to buy a new device altogether.

Microsoft states that there is no free option to upgrade from 8.1 to Windows 10 or 11. Some of the advantages you gain when upgrading include:

• Better built-in security
• Faster processing
• Capability for more modern features (like facial recognition)
• Improved accessibility features
• Updated productivity tools (like snap layouts in Windows 11)

What Happens If I Don’t Upgrade?

 

Security & Compliance Issues

Your data security is at risk if you stay on Windows 8.1. Without any security updates, any vulnerabilities will stay unpatched. This leaves your system highly vulnerable to a breach. One hacked system on a network can also cause the breach or malware infection to spread to newer devices.

If you have to comply with a data privacy regulation, like HIPAA, you’ll also run into issues. Data privacy rules dictate making reasonable efforts to protect data. Using a device with an outdated OS jeopardizes meeting compliance.

Slowed Productivity

The older systems get, the slower they get. Staff that must work on outdated software often complain that it hurts productivity. 77% of surveyed employees were frustrated with outdated tech. Employees dealing with outmoded systems may also quit. They are 450% more likely to want to leave and work elsewhere.

An outdated operating system can hold your staff back. They miss out on modern time-saving features. They can also run into problems with bugs that will no longer get fixed.

Incompatibility With Newer Tools

Software and hardware developers aren’t looking back. Once Microsoft retires an OS, they aren’t prioritizing its compatibility. In fact, some may not want their product to be compatible with it because of the liability.

When you have issues using modern software and hardware it hurts your business. You become less competitive and begin to fall behind. Staying on an outmoded OS keeps you stuck in the past.

Get Help With Your Windows Upgrades

Firewell Technology Solutions can you help upgrade from Windows 8.1 to Windows 10 or Windows 11. If you need a new system, we can point you in the right direction for the best value. Give us a call today to schedule a chat about upgrades and where your security stands.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.

Microsoft 365 is one of the most popular cloud platforms in the world, with about 345 million paid seats. Microsoft cloud tools numbers were up 32% in Q3 2022 compared to the previous year.

One of the reasons for its continued growth is the suite of cloud tools offered in the service. Users get a stable of over 20 different apps, including the core MS Office suite.

With so many different apps, it’s not uncommon for some to go unused. Companies may not even be aware they have access to these other helpful tools. Firewell Technology Solutions recognizes that one of the handiest apps you get with a Microsoft 365 subscription is Microsoft Forms.

From sending year-end customer surveys to assessing change readiness, Forms makes it easy. This online survey and form-building tool has a lot to offer organizations. And if you have a subscription to Microsoft 365, then you already get Forms included for free.

What Is Microsoft Forms?

Microsoft Forms is a drag-and-drop form, quiz, and survey creator. It’s simple to use and allows you to send out surveys via a link. Recipients can fill out your form online from any device.

Once recipients fill out the survey, the results come into the software instantly. You can see the collated results charted in the software. You can also export the results to Excel.

How to Get Started in Microsoft Forms:

1. Visit Forms.office.com and log into your Microsoft account.
2. Choose “New Form” or “New Quiz: from the top menu

3. OR you can choose to explore the built-in templates.

4. Click “Add New” to add a new form field. You can choose from field types:
   • Choice (i.e., multiple-choice question)
   • Text
   • Rating
   • Date
   • Ranking
   • Likert (a scale that records attitudes/opinions about a topic)
   • Net Promoter Score® (a scale from “not likely” to “extremely likely”)
   • Section (separator that can include a title and image)
5. Enter your questions.
6. Once finished, click “Send” at the top. You can distribute the survey using the following options:
   • Link to a web form
   • Email
   • QR code
   • Embed in a web page
   • Via Facebook or Twitter
7. View responses on the “Responses” tab

Advantages of Using Microsoft Forms

 

It’s Included in Microsoft 365 Subscriptions

If you already subscribe to Microsoft 365, then it makes sense to use Forms. It can save you money if you’re using a separate survey tool, like Survey Monkey. It’s easily accessible by signing in with your Microsoft account.

It Saves Time

Sending a survey by email is time-consuming. You have to worry about emails bouncing due to an attachment. You also need to spend time collating all the results as they come in.

Using MS Forms can save you a lot of time. People don’t need to download anything or open an email file attachment. They simply follow your link and fill out the form online. As soon as they fill the survey out, you get the result. Forms also collates all the answers for you.

Get Charted Results Automatically

You can quickly see the results of the survey in meaningful graphs. Forms makes it simple to export to Excel if you want to upload the survey results into another platform.

On the “Responses” tab, you can hover over the result graphs to see the details.

It’s Easy to Use

There’s a very low learning curve with Microsoft Forms. The interface is intuitive and simple, so just about everyone can jump in and start using it.

What Are Some Ways You Can Leverage Microsoft Forms?

 

Annual Customer Satisfaction Survey

Using a web-based survey can increase your response rate from customers. They can fill out your satisfaction survey from any device, making it quick and easy for them.

You can see results instantly. Then, chart them to gain insights into what your business is doing right, and what you can improve upon.

Employee Security Awareness Quiz

Send a security awareness quiz to your employees using Forms. It can be easily integrated into your cybersecurity awareness training. The platform also tells you the average response time per person.

Change Readiness Survey

Change management is a growing focus of many organizations. This is due to the speed of technology-driven transitions. You can use Forms to improve user readiness for change adoption. Create and send out a change readiness survey to affected groups.

Event Registrations

Are you hosting an event? You can easily gather registration details. Send out a Forms link via QR code, social media, text, or email.

Volunteer Registration Form

Embed an MS Forms registration form on your web page to sign up volunteers. The platform will automatically collate different talents or other volunteer information. This helps you better match people’s talents to your needs.

And More

You’ll find more ideas from the Forms templates. Such as:

• Competitive analysis study
• Post-event feedback survey
• Office facility request form
• Employee satisfaction survey
• Product pricing survey
• Food catering request form
• Save the date form
• Course enrollment form

Would You Like to Get More Out of Microsoft 365?

There is a good chance that your company may be leaving some value on the table with M365. Firewell Technology Solutiosn can help you get the most out of your Microsoft 365 subscription. Give us a call today to learn more about our Microsoft 365 support services.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.

Whether you sell shoes or run an accounting firm, you need some type of technology to operate. Today’s companies aren’t just in the business of selling their own goods and services anymore. They also must master various types of digital tools. This is why we here at Firewell Technology Solutions believe that every company either is or must become a technology company.

The digital tools companies must master include software, payment systems, computers, Wi-Fi networks, mobile devices, and more. Companies also need to protect their devices and network.. If that technology isn’t working, it can impact a business significantly.

98% of surveyed organizations say that just one hour of IT downtime costs more than $100,000. The reliance on technology means that every company is now a technology company.

This is the case no matter what products you sell or services you provide. Let’s discuss exactly why this is the case in today’s world.

What Makes Technology a Backbone of Any Business?

 

1. Technology Is a Critical Part of Business

Even farmers use tech to check commodity prices, sell livestock, and keep their books. Most companies couldn’t operate without their software. Or without databases filled with important information.

IT downtime is so devastating for this very reason. Remember the breaches impacting global meat producer JBS and Colonial pipeline? Those companies had to halt operations because of ransomware attacks.

They both paid the ransom to their attackers so they could begin operating again. Without the technology that’s become a normal part of our day, a lot of companies would close.

2. Customers Expect an Excellent Digital Experience

Customer experience came in first in a survey of top business priorities for the next 5 years. Nearly 46% of respondents said it was at the top of their list.

If a customer has just one bad experience with your company, they will likely go elsewhere. In a digital world, those experiences are often:

• Navigating your website
• Checkout experience
• Appointment scheduling ease
• Shipping notifications
• Helpfulness of online chat
• Response time from customer support
• Ability to contact your company via social media

To keep up with consumer expectations in 2023 and beyond, means you need to use technology. From your website to your payment experience, people expect a smooth digital flow.

3. Employees Need Devices to Drive Productivity

How do employees work productivity without the use of a computer, tablet, or mobile device? These devices keep staff connected to each other and your customer data. Devices enable communication and are how much of the work in offices gets done. If they don’t run well, business productivity suffers.

4. AI & Automation Help Companies Stay Competitive

AI and automation help organizations move faster and can personalize a consumer shopping experience. Automation can help sales teams close 30% more deals and improve conversions by over 200%.

To stay competitive, companies must integrate technology tools with AI and automation capabilities. This means they need to know the best ways to use these tools. Plus, integrate them well with existing solutions.

5. Information Is Being Generated at a Rapid Pace

Companies generate information digitally at a dizzying pace. Can you imagine what it would be like if you had to go back to all the paper files? You’d need a separate building just for all the filing cabinets.

Files, documents, and customer records are largely digital now. Keeping track of all that information and making it searchable requires technology skills.

6. Vendors/Suppliers Are Leaving Legacy Systems Behind

Think of the vendors you use to run your business. Could you interact with any of them offline only? No email, no digital documents? In most cases, the answer is, “No.”

The companies that you rely on for your business are also “technology companies” in the same way. Most will be leaving behind legacy systems like fax machines and paper documents. Thus, you need to use digital means to interact with them.

7. It’s Difficult to Grow Without Tech Innovation

People are limited by what they can mentally and physically do in a day. Computers and technology have exponentially increased that. They do a lot of the processing and manual work.

The cloud is often touted as leveling the playing field for small businesses. It allows smaller companies to leverage technology to do more affordably.

It’s hard to continue growing your business without the smart use of digital tools. This includes reviewing your technology infrastructure and looking at innovations on the horizon.

8. Business Continuity Needs

Business continuity is about keeping your company running despite any crisis events. One natural disaster could severely impact a building and everything in it. But, if you are storing your data in the cloud and using cloud software, your business can still operate.

Companies that aren’t employing backup systems are at significant risk. Tech solutions create the ability to continue operating from anywhere, increasing business resiliency.

What Does Your Innovation Roadmap Look Like?

Using technology securely and to its fullest can be a full-time job. Give us a call today! Firewell Technology Solutions can help take that burden off your shoulders.

 

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Featured Image Credit

This Article, adapted, has been Republished with Permission from The Technology Press.